Stylo Homes in Fyshwick

AVOID Stylo Homes Furniture Store in Fyshwick Canberra or online!!!

I like to share my horrible experience with Stylo Homes furniture store with you. Hope this will make anyone who is going to buy any furniture from this store or online thinks twice.

I bought a lounge from this store at end of July last year. The item was a display unit for $950 after 50% discount. I was told by the store owner nothing wrong with this lounge. In mid-November after this lounge being used for less than 4 month, one side of back panel came off the bottom frame. I found from the broken area that the lounge base frame was built with thin chip boards (18mm thick) that hold back panel with two screws. When the back panel loaded for a while, the screws are pulled out and the chip board cracked. As a structural engineer, I know this design is not correct and the fixing won’t be able to take the load when someone leans on the back panel.

When I contacted the store owner Yasey, he claimed that all their lounges were built in this way. He also said that all floor stocks in their store have no warranty and I suppose to inspect carefully before purchase. The store won’t do anything for me. How can you inspect the sofa frame that is sealed by fabric?

I paid $950 for a sofa bed that did not last for four months. What a joke!

After the involvement of the Fair Trading, the store owner Yasey came to inspect the damaged lounge and acknowledged that the lounge wasn’t assembled correctly by the store. The support steel pins that designed to support the back panel load were not installed by the store.

Although the store accepted responsibility, Yasey refused my request for a refund and promised to repair the lounge for me in January. He collected the lounge in mid-February and promised to return the repaired lounge to me in two week time. Now one month has passed, I haven’t had this lounge back. It has been four months since this lounge broke down in last November. I am very frustrating and stressful during this period. I waited for a couple of times for Yasey to come to inspect the lounge, chased Yasey many times to come to pick up the lounge for repair, and chased many many times for getting the repaired lounge back! I will have to take Stylo to court if I don’t get the repaired lounge back by the end of this week.

If you don’t want be in this situation. Stay away from this store!!

This business does not deserve even one star.