Skytree Electronics in Surfers Paradise, Gold Coast

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Skytree Electronics 1
2 reviews of Skytree Electronics

I purchased a new Samsung Galaxy s6 128gb from their eBay store and paid IMMEDIATELY through PayPal.
After 5 minutes I got a reply saying that the phone had already been sold and they would refund my payment straight away. 30 minutes later there was still no refund so I emailed and said could they refund the money asap so I can purchase another phone from a different seller and that I need the refund to complete the new transaction. 3 hours later and no reply, no refund... nothing.
I figured this looks like a scam so I would dispute it through PayPal. I filed the dispute and within the next 5 minutes I got a lame reply saying to cancel the dispute because they couldn't refund while the dispute was active. I said that was a complete lie and I will report them to eBay. I then copied the email they sent to me and added it to the PayPal dispute. 2 hours later I got an email saying they would see if they could process the refund as PayPal didn't work properly for them. I reported it to eBay then suddenly the refund appeared in my PayPal account. I can't believe that they were going to try and hold my payment even though they didn't have the item anymore. Why they couldn't have refunded me when they sent the initial email in the first 5 minutes is beyond me. They even had the cheek to say I should be grateful they didn't make me wait 28 days for the refund. But here's the icing on the cake - After leaving negative feedback for them they abused me via email and left retaliatory feedback just covered with lies claiming the refunded in 20 minutes!

They deal under the name surfersphones on ebay. They have been reported to ebay and are being investigated. The owner even tries to inflate his own rating by adding reviews of himself. Shakil Kadir is the owner and he has posted two reviews!!!! SAD when you have to bignote yourself!

I urge you to watch out.

Terrible shop, I will not go back after they overcharged me for something they damaged.

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