Gilbey Burgess Strata Management P/L in Balgowlah, Manly
I have been living in Balgowlah for nearly 3 years with Gilbey Burgess as our strata management company and we have found them to be completely incompetent at all aspects of their job. They work short hours, are very difficult to get hold of on the phone and never reply to emails. Examples of their incompetence include, but are certainly not limited to:
1. We recently had our balcony rails upgraded which took months due to their poor communication and organisation. We went 3+ weeks without a rail on our balcony while we disputed the work with them as the builder was drilling holes in the wrong part of our balcony which was agreed by Gilbey, but not by the owners.
2. We had bird mites in our roof which entered our entire apartment. We tried to get Gilbey Burgess to arrange a pest remover to come in and sort the issue out but after nearly 2 weeks of no action (and not being able to sleep in our own apartment), I ended up paying for pest treatment myself.
3. After 2 years of complete incompetence Gilbey Burgess has increased their management fees from last year by 20%, with future 5% annual increases from now on. This was proposed in the AGM minutes, but not discussed, and none was aware of this until the minutes had already been signed off on.
I strongly recommend anyone considering using Gilbey Burgess to reconsider as they will only cause you never ending headaches if you ever want them to do something.