Deli Fresco Hornsby in Hornsby

Deli Fresco Hornsby has an outstanding range of Gourmet Products at competitive prices. My husband and I shopped there on Sunday, 9 November 2014 and we bought Italian crispy biscuits,Cambazola brae cheese, Double smoked leg ham, peperoni salami and Russian frankfurters. All the items were of highest quality except the Russian frankfurters which were somewhat slimy with what looked like patches of white matter on them.
However the other products were fresh, delicious and reasonably priced.

However our shopping experience in terms of customer service was appalling. The service was slow and staff seemed distracted and confused and others were just not paying attention. The lady serving us forgot all about our order at one stage as we had to wait while peperoni was being sliced. She also forgot to charge us for the cambazola cheese and it was my husband that alerted her to it after she had printed out the receipt. But most disappointing was the rudeness and childish like behaviour of the manager in charge at the time. He appeared to mock and ridicule the lady serving us when she made mistakes. It seemed like he just wanted to make her feel bad instead of leading by example and helping her. He had no leadership skills and it certainly added to the below par customer service already being displayed.

We have tried Deli Fresco Chatswood since then and are so pleased with the service there. Chatswood stocks everything that Hornsby stocks so we recommend Chatswood to anyone wishing to try out the high quality food lines of Deli Fresco.

Rebecca.